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  • Fraggy
    started a topic QPR Plus

    QPR Plus

    Anyone else getting really frustrated with this service this season?
    Last season wasn't that great either, but I decided to sign up for the whole season this time around, believing they should of ironed out all of last seasons issues.
    I have yet to watch a full game without issue.
    Their tech support are a bunch of pathetic comedians, who have you taking screen shots of your errors throughout the game, but never reply back when you send them the requested screen shots.

    I know they probably get a few emails from users who maybe a bit technically challenged, but I worked in I.T. for many years, so when I tell them the issue is not at my end, I say that with absolute confidence.

    The whole of the first half was down for most yesterday, and when I emailed and asked who I can escalate all the issues I have experienced since this service became available, I got a response saying for this game only, because of issues they are aware of, I could use Safari.
    Desperate to try anything, so I could catch at least a bit of the game, I download and installed Safari, logged in and received the error message, that I cannot use Safari and should download and use the app instead. The app also doesn't work, and the best I could get yesterday, was the last 30 minutes of audio only.
    I have experienced the same issues, in 3 different locations, tried every browser there is and the lack of proper support from this so called premium service is beyond a joke.
    I believe, that they are so focused on preventing UK residents from accessing this service, that they are throttling their own bandwidth, and therefore affecting overseas fans streams.
    As I have now tried to get a straight answer for 2 seasons about what they intend to do to improve this so called premium service, and yet to get a reply that isn't a generic copy n paste; I was considering contacting the club to ask are they happy about the way their overseas fans are being treated.
    I subscribe to other streaming services such as NHL Live, and have zero issues.

    Any others experiencing these type of issues, and if so, did you try to contact their tech support?

  • 1QPRDK
    replied
    Originally posted by klonk View Post

    not sure that's entirely true... i think he was once asked how appointing holloway would play with the fanbase, he said it would probably play well after jfh debacle. your boss being asking you your opinion on your subject area is not exerting an influence over the footballing decisions - it's just doing your job.

    if we are really worried about this kind of thing, then stop tweeting uncle/amit/whoever every time we lose a match demanding that the manager get sacked, such-and-such a player never be allowed to wear the shirt again, the announcement of ravel morrison's signing or whether remy can feature in the play-offs... then, perhaps, the board wouldn't care so much about how things look from a pr perspective.
    My post probably came out wrong. I am not pointing fingers at anyone. I just think that the combination of personalities at the club, meant that Tony apparently found it better to listen to Ian instead of Lee and Les. I didnīt mean to imply that the evidence at hand suggests, that Ian was trying to force his way into footballing matters. Although, it might be true anyway...

    Leave a comment:


  • klonk
    replied
    Originally posted by 1QPRDK View Post

    Yes, but maybe itīs a good thing, that we let the PR come second and not influence other business decisions for a while. Donīt get me wrong our media team have been outstanding for years, and maybe due to Ian Taylor. But apparently he was so popular with our board, that he was able to influence the boards decisions on important matters in the football department, which is not the right way to do business, IMO.

    Our primary objective must be to produce quality football on the pitch, if we donīt do that, then the PR becomes nugatory anyway. Polish a turd and all that.
    not sure that's entirely true... i think he was once asked how appointing holloway would play with the fanbase, he said it would probably play well after jfh debacle. your boss being asking you your opinion on your subject area is not exerting an influence over the footballing decisions - it's just doing your job.

    if we are really worried about this kind of thing, then stop tweeting uncle/amit/whoever every time we lose a match demanding that the manager get sacked, such-and-such a player never be allowed to wear the shirt again, the announcement of ravel morrison's signing or whether remy can feature in the play-offs... then, perhaps, the board wouldn't care so much about how things look from a pr perspective.

    Leave a comment:


  • 1QPRDK
    replied
    Originally posted by Brian Wilson View Post
    Think Ian Taylor has been a loss to the media team. Terrible tacky merchandise being made recently as well.
    Yes, but maybe itīs a good thing, that we let the PR come second and not influence other business decisions for a while. Donīt get me wrong our media team have been outstanding for years, and maybe due to Ian Taylor. But apparently he was so popular with our board, that he was able to influence the boards decisions on important matters in the football department, which is not the right way to do business, IMO.

    Our primary objective must be to produce quality football on the pitch, if we donīt do that, then the PR becomes nugatory anyway. Polish a turd and all that.

    Leave a comment:


  • Brian Wilson
    replied
    Think Ian Taylor has been a loss to the media team. Terrible tacky merchandise being made recently as well.

    Leave a comment:


  • gator
    replied
    It's a very frustrating service at times with all of their technical glitches, you would think they would have these problems sorted out by now, I love that I have the option to watch almost any QPR match from the comfort of my basement studio so I continue to pay for every match I can watch and hope it works!

    Leave a comment:


  • Stanley
    replied
    Thanks DK, will give the app / ipad combo a try.

    Leave a comment:


  • 1QPRDK
    replied
    Originally posted by Stanley View Post

    I see. Thanks. But I thought the QPR app was audio comms only? If it works for the video stream that would be ideal, but sounds too good to be true....
    Yes it does, but it is in fact true. From my previous experience, the QPR+ streams have worked quite well on mobile units through the app, even though I havenīt tried it this season (My kidsī Crapple device broke down, my phone running jelly bean and app requires 4.4, etc.)
    Some of the problems with + this season has primarily been for laptop users, as I understand it.

    Leave a comment:


  • qpr
    replied
    Originally posted by cheeseburgers View Post
    I got an email today saying I'd be getting a Ģ2.50 refund for the Ipswich match as well - if anyone else paid for it and didn't get the email I'd hassle them about that. Says it'll take a few days to process the refund.
    I’ve phoned, emailed twice & tweeted 4 times. Nothing

    Leave a comment:


  • Stanley
    replied
    Originally posted by qprjeff1882 View Post
    For it to work on ipad or tablet /phone you have to use the QPR app and not a browser/google etc.
    I see. Thanks. But I thought the QPR app was audio comms only? If it works for the video stream that would be ideal, but sounds too good to be true....

    Leave a comment:


  • qprjeff1882
    replied
    For it to work on ipad or tablet /phone you have to use the QPR app and not a browser/google etc.

    Leave a comment:


  • Stanley
    replied
    Originally posted by corbray View Post

    it worked on my tablet when i was abroad in march
    Originally posted by brightonr View Post

    Won’t work on an ipad mate.
    So it works on any tablet but not an iPad. Even if I use Chrome or Firefox on it? How naff is that.

    Leave a comment:


  • brightonr
    replied
    Originally posted by Stanley View Post
    I'll be abroad for the next game on QPR+. Anyone know if it works on an iPad or does it require laptop/PC?
    Won’t work on an ipad mate.

    Leave a comment:


  • corbray
    replied
    Originally posted by Stanley View Post
    I'll be abroad for the next game on QPR+. Anyone know if it works on an iPad or does it require laptop/PC?
    it worked on my tablet when i was abroad in march

    Leave a comment:


  • Stanley
    replied
    I'll be abroad for the next game on QPR+. Anyone know if it works on an iPad or does it require laptop/PC?

    Leave a comment:

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