Some positive news - post Fans' Forum

[MYU]

You may know I raised the issue about in successive seasons that Faurlin had failed to turn up at the school where my other half teaches. The school being one of the biggest secondary schools very close to Loftus Rd. She was due an email or phone call from Phil Beard as an apology. I gave him all the details in person straight after the forum. This has yet to happen. No surprises given how inept he is with getting back to people via this method of communication. However, someone else from the club has been in contact with the school and QPR have promised that this Friday Andy Johnson will be coming to the school for an hour and a half. Makes sense as he is injured and won't be involved at Villa. Would have been nice to get one of the foreign lads as the whole idea was to get a player who spoke another language, but this is certainly better than nothing. This will be the 3rd time the club have promised to send a player so we will see if Johnson turns up. The club are meant to be making a big song and dance about it and are sending all of their media team down. So no doubt it will be all over Twitter, the official site and in the programme. And they will be 'bigging' up their work in the community. No doubt they won't be telling the full story of the visit! I look forward to telling you on Friday that Johnson has indeed turned up!

Well done, it paid off and down to you.

[Geng]

http://www.qpr.co.uk/news/article/11...s-706721.aspx?

See. You only had to ask.

7hrs 20 mins after my post. Fair play to Beard, he hired someone overnight just because I said he should. Excellent customer service right there.

[HammersmithR]

I find it odd that the CEO ends up dealing with all these minor complaints personally. I don't really know how most football clubs are set up, but I can't imagine the CEO of many major organisations being this approachable.

Wouldn't you likely get a better response if you raised issues like these directly with the media team, or whoever it is that organises school visits?

Not a dig, I just don't think most fans realise that the CEO - especially our CEO - has been brought in to do the big deals on players, training ground, stadium, sponsorship etc etc. Not deal with complaints about relatively minor stuff. I don't imagine people complaining about waiting times at the o2 got many replies out of him either.

Obviously club-fan relations are very important, and they need to improve. But I suppose my main criticism of Beard is that he hasn't brought in someone to act as the main contact for these matters (correct me if I'm wrong) rather than him handling them himself, and inevitably not getting back to every single person.

I take your point, but when you have gone through every avenue and still no one addresses it and the fact that our club build up all their work with the community, but still in successive seasons you have well over a thousand kids who live on our doorstep being let down by a promise made by our club, then I think it's important that the CEO is made aware. Had the players turned up as promised I would never have had to go down the route of dealing with Beard and the rest of them at QPR.

Like I said a while back. They only big up their annual visit to the school behind the away end every Xmas because QPR want to use their playground as a car park for the players every home game. Not exactly immersing yourself in the wider community!